On Windows 10 game manager stopped working. If I uninstall and reinstall do I lose game credits and games?
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Answer by
Robert Polubinski
It's possible that your games are automatically deleted if you uninstall the game, but you can install them back through the manager. The credits won't disappear because they're tied to your account. You can log in on how many computers you have and the credits will be displayed into the Big Fish Games: Game Manager interface after you log in.
I've just installed the application, logged with a username, downloaded a game and uninstalled, then repeated the procedure and it was just like I said above.
I purchased a two-pack game set at the Big Fish Games store, but cannot play one of the games. Why is that?
Answer by
Stephen Prastman
Simply speculating, it could be because the Big Fish Games: Game Manager wasn't working properly at the time or because one of the two games is not compatible with your current operating system. However, I would recommend contacting the company directly using the form found here: https://bigfishgames.zendesk.com/hc/en-us/requests/new as they will surely be able to assist you.
Don't forget to mention the names of the games that you bought, which one of them isn't working, the exact text of the error that you get (if any) and your PC's operating system.
My husband and I have had the Big Fish Casino game on our iPad for some time. We were at Tier 3, Level 113 (I think). Yesterday afternoon (9/4/14) we were unable to get into the site and are still unable today. It appears that our level and chips, gold and tickets are no longer there. We were about to buy more chips, but glad we didn't. Is there something wrong with the website?
Answer by
Stephen Prastman
You might need to contact the Big Fish Game Support because your account might be compromised. Access the website and then fill the field on the website. Try to provide as much detail you can about your account including payments, logs, identification numbers, etc. You will then be contacted through provided email for further actions related to your account.
This error appears when a game failed to close down properly and it's continuously running. Start Task Manager from the taskbar or press CTRL + Shift + Escape and locate any games that might be running. You can use the Description tab to identify the games. Close all the games down then restart Big Fish Game Manager and launch your game using the Play button.
While I'm playing a game, the screen is going black with audio still playing in background. What can I do?
P
Answer by
Pete Clapp
In order to fix the issue, go to Start, type dxdiag and open the utility. Click the Display tab and check your video card model. After that, navigate to the developer web page and download and install the latest drivers available. If the problem is not solved, install the latest version of DirectX and reinstall Adobe Flash Player and Adobe Shockwave Player. If it still doesn't work, reinstall the game. For further solutions, you can check the troubleshooting guides provided by the developer.
My credit card has a deduct of 60 SKR every month. The receiver is BigFishGames 191673230, and I do not know the reason.
Answer by
Stephen Prastman
You need to take advantage of the Customer Support Center. To state your problem, use the contact form and select Account & Purchasing followed by Billing Questions. Most likely, this is recursive payment which needs to be cancelled.
Why can't I install a game after the download is complete?
M
Answer by
Mary Nett
Unfortunately, there can be multiple causes that make your installation to fail. Therefore, I suggest you reinstall Big Fish Games: Game Manager, but before you start the installation process, I recommend you to download it again through the Software Informer application's page or directly from its official webpage. After that install the program and download your game again.
I can't install an application on another device even if I own it. Why is this happening? How can I fix it?
A
Answer by
Aiden McLeod
According to the official support website, you shouldn't encounter any difficulties regarding this matter as long as you have a stable Internet connection. To try to fix this, it's advised to clear the cache of your Internet browser. This can be done differently regarding the program that you use. For Internet Explorer, you can do this by opening the application, press the Option button that looks like a gear, go to Internet options, and click Delete. Select all the fields and press OK. If you are using other browser software, you can use Google to find a way to delete the cache.
If you still experience problems, it's advised to contact the developer on the official website.
Also, I can't install any of them on my computer also. I've had them before, but I had to reinstall my HP computer and now I want them back. Can someone help me?
A
Answer by
Aiden McLeod
You can't install games that are made for Windows platform on an Android device for example. To download and install any of your bought game on the computer, you first need to download the game manager. You can find a download link, on the Software Informer's application page. You can also obtain it by downloading any game from the official website. After you installed the game manager, you need to log in with your account, select from the My Games list the one that you want to play and hit Install.
To find games that you can install on your mobile phone (on Android or iPhone device), open the game manager, go to the Find New Games tab in the left side of the screen, select the platform and use the search bar.
On Windows 10 game manager stopped working. If I uninstall and reinstall do I lose game credits and games?
It's possible that your games are automatically deleted if you uninstall the game, but you can install them back through the manager. The credits won't disappear because they're tied to your account. You can log in on how many computers you have and the credits will be displayed into the Big Fish Games: Game Manager interface after you log in.
I've just installed the application, logged with a username, downloaded a game and uninstalled, then repeated the procedure and it was just like I said above.
I purchased a two-pack game set at the Big Fish Games store, but cannot play one of the games. Why is that?
Simply speculating, it could be because the Big Fish Games: Game Manager wasn't working properly at the time or because one of the two games is not compatible with your current operating system. However, I would recommend contacting the company directly using the form found here: https://bigfishgames.zendesk.com/hc/en-us/requests/new as they will surely be able to assist you.
Don't forget to mention the names of the games that you bought, which one of them isn't working, the exact text of the error that you get (if any) and your PC's operating system.
My husband and I have had the Big Fish Casino game on our iPad for some time. We were at Tier 3, Level 113 (I think). Yesterday afternoon (9/4/14) we were unable to get into the site and are still unable today. It appears that our level and chips, gold and tickets are no longer there. We were about to buy more chips, but glad we didn't. Is there something wrong with the website?
You might need to contact the Big Fish Game Support because your account might be compromised. Access the website and then fill the field on the website. Try to provide as much detail you can about your account including payments, logs, identification numbers, etc. You will then be contacted through provided email for further actions related to your account.
I can't download Big Fish Game Manager. I am stuck for days. I did it before, but now it's impossible.
If you can't download the manager separately, then try to download a trial game as it will download the game manager before installing the game.
This error appears when a game failed to close down properly and it's continuously running. Start Task Manager from the taskbar or press CTRL + Shift + Escape and locate any games that might be running. You can use the Description tab to identify the games. Close all the games down then restart Big Fish Game Manager and launch your game using the Play button.
While I'm playing a game, the screen is going black with audio still playing in background. What can I do?
In order to fix the issue, go to Start, type dxdiag and open the utility. Click the Display tab and check your video card model. After that, navigate to the developer web page and download and install the latest drivers available. If the problem is not solved, install the latest version of DirectX and reinstall Adobe Flash Player and Adobe Shockwave Player. If it still doesn't work, reinstall the game. For further solutions, you can check the troubleshooting guides provided by the developer.
My credit card has a deduct of 60 SKR every month. The receiver is BigFishGames 191673230, and I do not know the reason.
You need to take advantage of the Customer Support Center. To state your problem, use the contact form and select Account & Purchasing followed by Billing Questions. Most likely, this is recursive payment which needs to be cancelled.
Why can't I install a game after the download is complete?
Unfortunately, there can be multiple causes that make your installation to fail. Therefore, I suggest you reinstall Big Fish Games: Game Manager, but before you start the installation process, I recommend you to download it again through the Software Informer application's page or directly from its official webpage. After that install the program and download your game again.
I can't install an application on another device even if I own it. Why is this happening? How can I fix it?
According to the official support website, you shouldn't encounter any difficulties regarding this matter as long as you have a stable Internet connection. To try to fix this, it's advised to clear the cache of your Internet browser. This can be done differently regarding the program that you use. For Internet Explorer, you can do this by opening the application, press the Option button that looks like a gear, go to Internet options, and click Delete. Select all the fields and press OK. If you are using other browser software, you can use Google to find a way to delete the cache.
If you still experience problems, it's advised to contact the developer on the official website.
Also, I can't install any of them on my computer also. I've had them before, but I had to reinstall my HP computer and now I want them back. Can someone help me?
You can't install games that are made for Windows platform on an Android device for example. To download and install any of your bought game on the computer, you first need to download the game manager. You can find a download link, on the Software Informer's application page. You can also obtain it by downloading any game from the official website. After you installed the game manager, you need to log in with your account, select from the My Games list the one that you want to play and hit Install.
To find games that you can install on your mobile phone (on Android or iPhone device), open the game manager, go to the Find New Games tab in the left side of the screen, select the platform and use the search bar.